IT & Help Desk
Stop Answering the Same
Question 20 Times a Day
The documentation exists. It's in SharePoint. Or Confluence. Or that PDF from 2022. RetrieveIT makes your IT knowledge actually findable — so employees help themselves.
Sound Familiar?
IT teams spend half their day answering questions that are already documented somewhere.
"How do I reset my password?"
You've answered this question 4,000 times. The documentation exists. It's in SharePoint somewhere. But employees still Slack you directly because finding it is harder than just asking.
VPN and ZScaler setup guides are buried
Remote work means constant 'how do I connect?' questions. The guide is in a PDF from 2022, updated in a SharePoint doc, with exceptions noted in an email thread. Good luck finding the right one.
New hire setup is a scavenger hunt
Onboarding checklist says 'follow IT setup guide.' Which one? There are six versions, three are outdated, and the current one references a tool you deprecated last year.
Software request procedures nobody follows
There's a process for requesting software. It's documented. But every department has their own workarounds, and half the requests come through Slack DMs anyway because the official process is unfindable.
IT Knowledge That's Actually Findable
Turn your scattered documentation into a searchable knowledge base employees actually use.
Self-Service Knowledge Base
Give employees one place to search. 'How do I reset my password?' gets answered instantly — without a ticket or Slack message.
Always Current Documentation
Index your SharePoint, Confluence, and wikis. When docs are updated at the source, search results reflect the changes.
Reduce Ticket Volume
Most IT questions have documented answers. Make them findable and watch repeat tickets drop.
Onboarding That Scales
New hires find their own answers. IT setup guides, security training, and tool access — all searchable from day one.
Real Questions. Instant Answers.
See how IT teams use RetrieveIT to deflect tickets and help employees help themselves.
Employee asks how to set up VPN on their new laptop
"How do I configure VPN on macOS?"Returns the current VPN setup guide, ZScaler configuration steps, and troubleshooting FAQ — pulling from SharePoint, Confluence, and your IT wiki automatically.
→ Generate step-by-step instructions for employee
New hire starting Monday needs standard setup
"What is the complete IT onboarding checklist for new employees?"Surfaces the current onboarding checklist, required software list, security training links, and account provisioning procedures — even when they're spread across different systems.
→ Generate personalized onboarding packet
Troubleshooting a recurring issue with conference room equipment
"Find all documentation and past tickets for Zoom Room setup issues in Building A"Finds setup guides, previous incident reports, vendor documentation, and resolution notes from past tickets — so you're not solving the same problem twice.
→ Generate troubleshooting runbook
Employee asks about approved file sharing methods
"What are our approved methods for sharing files externally?"Returns the current security policy, approved tools list, and step-by-step guides for secure file sharing — with policy citations for compliance.
→ Generate security-compliant sharing guide
Connects to Where IT Docs Live
Index your SharePoint sites, Confluence spaces, and shared drives — where IT documentation actually is.
SharePoint
LiveIT documentation, policies, setup guides, knowledge base
Confluence
LiveRunbooks, procedures, architecture docs, IT wiki
Google Drive
LiveTraining materials, guides, policy documents
Outlook
LiveVendor communications, update announcements, internal threads
Gmail
LiveSupport threads, vendor correspondence, announcements
OneDrive
LiveDocumentation, guides, departmental files
Enterprise-Ready Security
IT documentation often includes sensitive information. RetrieveIT is built with the security controls your team expects.
- Role-based access — respects your existing permissions
- SSO integration for seamless authentication
- No training on your data — your docs stay private
- Data encrypted in transit and at rest (AES-256)
- SOC 2 Type II compliance (in progress)
Instead of another Slack message:
"How do I reset my password?"
They find it themselves. In 5 seconds.
Give Your IT Team Hours Back Every Week
Connect your SharePoint or Confluence in under 5 minutes. See results immediately.